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Data Analyst - Customer Success

Data Analyst - Customer Success

We’re looking for a spectacular Data Analyst to join our Data Organization (a delightful team of Data Analysts, Data Engineers, and Data Scientists) to work with our Customer Success team.

Help us on our quest to become a world-class data organization which continuously optimizes the way in which we do business and deliver value to our customers, one data-informed decision at a time.

Key Responsibilities

  • Work as a data analyst embedded on the Customer Success team to form and manage business questions, hypotheses, and specifications
  • Work as an integral part of our ‘Data Analytics Chapter’ and Data Organization by contributing to the overall data ecosystem and improving data literacy throughout Unbounce
  • Help identify, define and build metrics and KPIs that lead to actionable results
  • Communicate complex quantitative data stories in a clear, precise, and actionable manner
  • Manage and prioritize work across multiple teams and stakeholders
  • Act as one of the ‘go-to’ people for Customer Success data requests

A Little Bit About You

  • Ideally, you have at least 2 years of professional experience in a Data Analytics or a Data Insights role
  • You have a demonstrated, professional track record of generating research and analysis in an audited, automated, reproducible, accessible, and actionable manner
  • You are proficient at translating data asks into data stories that provide actionable insights
  • You have a solid grasp of data modeling, warehousing, and pipelining
  • You're a great data storyteller and have experience with a set of tools to enable that. We're currently using Mode (SQL, d3,) Sense (R, iPython) and Domo (our point and click BI tool)
  • You're comfortable with SQL. We use MySQL, Postgres/Redshift, Spark, and Hive dialects
  • Bonus points if you have a solid understanding of Customer Success metrics, terminology, and domain experience within a SaaS environment
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